customer_service

THE VOICE OF THE CUSTOMER IN THE ENERGY DEREGULATED MARKET

Today’s deregulated energy market customers are demanding exceptional customer service now more than ever before.  Because deregulated states offer the consumer so many competitive choices, customers are demanding greater customer service when making payments, understanding their bill and general inquiries into the call center. With costs per acquisition (CPA) rising in some saturated deregulated markets,…

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Talk2Rep has exceeded growth expectations among the regions 50 fastest-growing companies reported by the South Florida Business Journal.

~ Fort Lauderdale, FL – July 12, 2012 – Talk2Rep has exceeded growth expectations once again as it earned a #13 rank among the regions 50 fastest-growing companies reported by the South Florida Business Journal. Talk2Rep’s dramatic revenue growth from years 2010 to 2011 was marked by several new client additions for Talk2Rep in the energy,…

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INITIAL QUESTIONS TO HELP DEVELOP A SUCCESSFUL TELEMARKETING CHANNEL

Successful outbound telemarketing campaigns start with creative planning and budgeting.  While new sales and marketing channels blossom in social media, the telemarketing channels remain one of the fastest and most lucrative methods to directly engage and acquire new customers. So what are those initial questions to help develop a successful telemarketing channel and is telemarketing…

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HOW CAN I ENHANCE QUALITY FROM OUR OUTSOURCED CALL CENTER PARTNER?

  Your company has outsourced its call center operations, and now you must manage service levels and metrics. Beyond looking at the numbers, how can you ensure your customers are receiving a quality experience? Here are six tactical approaches: Representatives – Is the call center using well-trained, top quality representatives on the program? Exceptional customer experiences…

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200029145-001

INITIAL QUESTIONS TO HELP DEVELOP A SUCCESSFUL TELEMARKETING CHANNEL

Your company has outsourced its call center operations, and now you must manage service levels and metrics. Beyond looking at the numbers, how can you ensure your customers are receiving a quality experience? Here are six tactical approaches: Representatives – Is the call center using well-trained, top quality representatives on the program? Exceptional customer experiences start…

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