healthcareimage

OPEN ENROLLMENT CHALLENGES FOR THE HEALTHCARE CALL CENTER

October 1st is approaching quickly and opening the marketplaces on time represents the Obama administration’s biggest challenge to fulfill the affordable healthcare promise to extend coverage to uninsured Americans, including those who have been denied coverage in the past because of pre-existing conditions. Since the Supreme Court upheld the law last June, though, officials have…

Details
excellent-customer-service

OUTSTANDING CUSTOMER SERVICES BEYOND ZAPPOS

You might have read the story… a traveler checked into the Mandalay Bay Hotel and Casino in Las Vegas, Nevada. When the traveler was unpacking she realized that she’d forgotten a pair of her favorite shoes. She had purchased the missing shoes at Zappos, so she headed to its website. When she could not find…

Details
Customer Service Team

5 TIPS TO ENHANCE CUSTOMER RETENTION

Plainly speaking Customer Retention is the activity that a company undertakes in order to reduce customer churn. What most companies fail to realize is that retention begins when the sale is underway. Whether through online, telemarketing, direct mail, door to door, no matter what channel, the initial customer experience sets the alarm clock from  the time…

Details