databaseprospectaware1

HOW IMPORTANT IS A QUALITY CONTROL PROGRAM FOR ENSURING ACCURATE DATA?

It’s amazing, but despite your efforts to develop customer relationships, some consumers on your database disappear. Whether the individual has moved home, or has changed job titles continued attempts to send marketing communications are at best a waste of time, effort, and resources; at worst they can cause offense and may damage your brand. According…

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outsource

HOW CAN I ENHANCE QUALITY FROM OUR OUTSOURCED CALL CENTER PARTNER?

  Your company has outsourced its call center operations, and now you must manage service levels and metrics. Beyond looking at the numbers, how can you ensure your customers are receiving a quality experience? Here are six tactical approaches: Representatives – Is the call center using well-trained, top quality representatives on the program? Exceptional customer experiences…

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200029145-001

INITIAL QUESTIONS TO HELP DEVELOP A SUCCESSFUL TELEMARKETING CHANNEL

Your company has outsourced its call center operations, and now you must manage service levels and metrics. Beyond looking at the numbers, how can you ensure your customers are receiving a quality experience? Here are six tactical approaches: Representatives – Is the call center using well-trained, top quality representatives on the program? Exceptional customer experiences start…

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