livechat6

THE TOP 10 SKILLS REQUIRED FOR A SUCCESSFUL LIVE CHAT AGENT

When it comes to hiring agents for live chat, the necessary skill sets may be somewhat different from hiring a voice agent. A phone agent may not be a great candidate for a chat agent as they may not have the required skills required such as excellent typing, multitasking ability, or written grammar skills necessary…

Details
customer_service

THE VOICE OF THE CUSTOMER IN THE ENERGY DEREGULATED MARKET

Today’s deregulated energy market customers are demanding exceptional customer service now more than ever before.  Because deregulated states offer the consumer so many competitive choices, customers are demanding greater customer service when making payments, understanding their bill and general inquiries into the call center. With costs per acquisition (CPA) rising in some saturated deregulated markets,…

Details
img_bpo_training

FOCUS ON QUALITY IN THE EDU CALL CENTER

With today’s changing economy, furthering your education is more important now than ever before.   People’s focus on improving and increasing their knowledge in the job market has driven the need for educational opportunities.  This need has resulted in call centers expanding into this market providing guidance to those who are serious about returning to school. …

Details