excellent-customer-service

OUTSTANDING CUSTOMER SERVICES BEYOND ZAPPOS

You might have read the story… a traveler checked into the Mandalay Bay Hotel and Casino in Las Vegas, Nevada. When the traveler was unpacking she realized that she’d forgotten a pair of her favorite shoes. She had purchased the missing shoes at Zappos, so she headed to its website. When she could not find…

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Customer Service Team

5 TIPS TO ENHANCE CUSTOMER RETENTION

Plainly speaking Customer Retention is the activity that a company undertakes in order to reduce customer churn. What most companies fail to realize is that retention begins when the sale is underway. Whether through online, telemarketing, direct mail, door to door, no matter what channel, the initial customer experience sets the alarm clock from  the time…

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A2CH9R

DEPLOYING LIVE CHAT AS A BIG BOX RETAILER

As retailers are closing their books on 2011 and retail competition continues to heat up, there are few areas other than price, where retailers can differentiate themselves. With online shopping continuing to increase year over year, why aren’t more companies and retailers deploying live chat? Over 12 years ago I looked at deploying live chat…

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