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THE TOP 10 SKILLS REQUIRED FOR A SUCCESSFUL LIVE CHAT AGENT

When it comes to hiring agents for live chat, the necessary skill sets may be somewhat different from hiring a voice agent. A phone agent may not be a great candidate for a chat agent as they may not have the required skills required such as excellent typing, multitasking ability, or written grammar skills necessary…

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TOP 5 BENEFITS OF DEPLOYING LIVE CHAT ON YOUR WEBSITE

In today’s highly competitive markets, any edge you have over your competitors in online sales or service can make the difference in whether you gain or lose a customer.  The ability to live chat and engage a person through your website can provide you a significant ROI.  According to Forrester Research, chat earns an impressive…

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DEPLOYING LIVE CHAT AS A BIG BOX RETAILER

As retailers are closing their books on 2011 and retail competition continues to heat up, there are few areas other than price, where retailers can differentiate themselves. With online shopping continuing to increase year over year, why aren’t more companies and retailers deploying live chat? Over 12 years ago I looked at deploying live chat…

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