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FOCUS ON QUALITY IN THE EDU CALL CENTER

With today’s changing economy, furthering your education is more important now than ever before.   People’s focus on improving and increasing their knowledge in the job market has driven the need for educational opportunities.  This need has resulted in call centers expanding into this market providing guidance to those who are serious about returning to school. …

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TOP 5 BENEFITS OF DEPLOYING LIVE CHAT ON YOUR WEBSITE

In today’s highly competitive markets, any edge you have over your competitors in online sales or service can make the difference in whether you gain or lose a customer.  The ability to live chat and engage a person through your website can provide you a significant ROI.  According to Forrester Research, chat earns an impressive…

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OUTSTANDING CUSTOMER SERVICES BEYOND ZAPPOS

You might have read the story… a traveler checked into the Mandalay Bay Hotel and Casino in Las Vegas, Nevada. When the traveler was unpacking she realized that she’d forgotten a pair of her favorite shoes. She had purchased the missing shoes at Zappos, so she headed to its website. When she could not find…

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INITIAL QUESTIONS TO HELP DEVELOP A SUCCESSFUL TELEMARKETING CHANNEL

Successful outbound telemarketing campaigns start with creative planning and budgeting.  While new sales and marketing channels blossom in social media, the telemarketing channels remain one of the fastest and most lucrative methods to directly engage and acquire new customers. So what are those initial questions to help develop a successful telemarketing channel and is telemarketing…

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