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As WAHA Customer Service Flourishes, Agent Professionalism on The Rise

Posted on CustomerExperienceReport.com Creating Opportunities Jim Ryan, CEO of Talk2Rep, a company that hires work-at-home representatives to fill customer support needs, agrees that the WAH field is becoming specialized, as well as more professional. “Early WAH adopters took advantage of the vast talent pool of candidates sourcing basic skills resulting in mediocre service however meeting the…

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SOCIAL ENTERPRISE PARTNERS WITH MAJOR CALL CENTER PLAYER & BUSINESS PROCESSS OUTSOURCER TO BOOST SERVICES AND PROVIDE JOBS TO THE DISABLED

FORT LAUDERDALE, Fla., July 21, 2014— Talk2Rep, Inc., a national business process outsourcing (BPO) provider based in South Florida and specializing in Call Center and Customer Experience Management, today announced the formation of a strategic partnership with Lighthouse Works, a Central Florida-based social enterprise that connects individuals living with vision loss to employment and job…

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Jim Ryan, Talk2Rep CEO Shares Insight on the Efficiencies & Effectiveness of At-Home Agents

Posted on CustomerExperienceReport.com Creating Opportunities “We originally started developing a stronger infrastructure and a reliable business model and platform,” says Talk2Rep CEO Jim Ryan, whose company has been using home agents for the last seven and a half years across 22 states in the US to respond to this demand. “Everything from hiring staff, training, operations, technology…

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Talk2Rep has earned PCI compliance. The designation and certification is awarded based upon network testing and validation by independent network security audits.

Earns PCI Compliance for its call centers, domestic, international and @home agents. As we are a leading provider of outsourced call center and live chat service and sales, it has become increasingly important for us to protect the safety of our clients’ and their customers’ information, said Talk2Rep CEO Jim Ryan. Talk2Rep maintains a robust…

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