The right approach to conducting a customer satisfaction survey.
Effective customer satisfaction surveys measures customer perceptions of how well the company delivers on success factors and dimensions within an organization. These usually include factors like, ease of purchases, perception of quality and value, service promptness, staff responsiveness, and understanding and resolutions of the customer's problems.
Talk2Rep customer satisfaction surveys by telephone are an efficient and effective method to collect data. Phone Surveys are used by both businesses and government agencies to understand delivery, quality, responsiveness and more.. Talk2Rep customer satisfaction surveys utilize dialing and CATI (Computer Aided Telephone Interviewing) tools to connect to the target and maximize the data sample for an affordable and accurate method to collect information. As a CASRO (Council of American Research Organizations) member, Talk2Rep is a recognized industry leader in telephone data collection.
Learn how to identify through customer satisfaction surveys:
- How satisfied are your customers with the purchase they made?
- How satisfied was the person interaction with staff?
- How likely are you to purchase from you again?
- Would they recommend the company to others?
As a result, Talk2Rep customer satisfaction surveys will:
- Reduce customer attrition and build loyality and brand awareness.
- Target cutsomer needs more accurately, identify gaps.
- Create referrals and new business.
Talk2Rep customer satisfaction surveys have assisted both the private and public sectors collecting data in a variety of markets and industries. Core support collecting data is provided by a team of highly skilled interviewers. Additional survey expertise includes, public opinion, mystery shopping, polling, and more.
Customer Satisfaction Surveys
Talk2Rep Experience and Results for Telephone Surveys
Talk2Rep has assisted business such as Assurant, GE, Motorola, IBM, Sprint as well as government agencies and departments such as the CDC, DOH, DOR and more.
Affordable, customized customer satisfaction suveys by telephone helps you build and maintain your database.
Ask us about our multilingual experience with Spanish Language Satisfactions Surveys, French speaking phone surveys and more.
Customer Satisfaction Surveys
Quality Phone Surveys: Accurate Data Capture and Quality Control
Talk2Rep’s Quality Assurance program promotes internal and external feedback cycles within our call centers. Our clients can remote monitor performance of the interviewers effectively and efficiently. We have a proprietary software solution that helps our interviewers continuously improve their skills.
Quality control options include include real time digital recordings of data and voice. "Completes" can be forwarded randomly and sent to our Clients via email or secured FTP. Talk2Rep also uses our Quality Assurance program to help set production and quality goals. We develop interviewer evaluation forms with our clients to ensure we are rating your interviewers on all pertinent criteria during the Customer Satisfaction Surveys.
The result of our rigorous Quality Assurance means Accurate Data Capture and a quality phone survey experience.
Customer Satisfaction Surveys data can be captured into Excel, Access or multiple databases that are SAS and SPSS capatable for cross tabulations and statistical analysis and on-line.
Customer Satisfaction Surveys
Customer Satisfaction Surveys by Talk2Rep: The Bottom Line
Talk2Rep customer satisfaction surveys are cost efficient and effective for all market research needs.
Talk2Rep customer satisfaction surveys Key Features:
- Skilled Multi-lingual interviewers
- Flexible dialing and data collection modes resulting in greater sample penetration
- Superior Quality Assurance, Accurate Data Capture and Vaildation
- Private Secure Networking, VPN, Firewall, HIPAA Compliant
- Full statistical survey reporting
- CATI Program and script development for customer satisfaction surveys
- Online data collection, graphical reporting, real-time statisics
- Low cost per "complete" or hourly interviewer pricing flexibility
Talk2Rep Phone Surveys and Data Collection Services, click 2 quote or call us today
866-856-2Rep (2737) to find out more.
|
