Talk2Rep inbound call centers are nationally recognized as one of the leading inbound companies. Our inbound call centers service some of the largest companies in America combining ACD and advanced IVR (interactive voice response) technologies with skilled multilingual representatives.
Talk2Rep Inbound Call Centers desktops are fully web enabled for order entry, inbound sales, customer care, retention and win back programs. Whether calls enter our Shared Services Group, or we staff with dedicated Representatives, Talk2Rep inbound call centers have a flexible and “on-demand” team ready to support your customers. Maybe that’s why companies like Procter and Gamble, Blue Cross Blue Shield, Bally Total Fitness, and many more trust Talk2Rep inbound call centers to assist their customers.
Within a matter of 48hrs, Talk2Rep inbound call centers can design and implement an inbound program that meets your needs. From as little as a hand full of calls to thousands per day, Talk2Rep has the people, facilities and the expertise to handle any program.
Ask us how to create a “universal agent” that combines
outbound telemarketing, web site text chat, with email assistance.
Ask us about designing a fully automated IVR solution and data transcriptions.
Quality Inbound Call Centers: Talk2Rep
Talk2Rep’s Quality Assurance for our inbound call centers promotes internal and external feedback cycles with our call centers and our client to monitor the performance of the Representatives effectively and efficiently.We have a proprietary software solution that helps our representatives continuously improve their customer care and customer acquisition skills. Many of our clients use our Quality Assurance program to monitor activity and make real-time changes to their applications.
Such unique inbound call centers options include real time digital recordings of data and voice captured and forwarded randomly and sent to our clients via email or secured FTP.
Talk2Rep Inbound Call Centers also uses our Quality Assurance program to help set production, service levels and quality goals. We develop evaluation forms with our clients to ensure we are rating your service representatives on all pertinent criteria during customer contact.
Keeping abreast of the trends and tendencies that become apparent through the use of our program ensures we are running a highly effective and efficient operation for each of our clients. The result of our rigorous Quality Assurance means Accurate Data Capture and a superior inbound call centers customer experience.
Inbound call centers answer calls quickly and intelligently.
Inbound Call Centers Key Features:
- Award Winning ACD and IVR inbound Call Center Systems
- Advanced Routing and Data Capture Capabilities
- Patch, Hot Transfer, Conference with our inbound call centers.
- Toll Free Acquisition / Vanity Number / Voicemail and transcriptions
- 24/7 Availability, Dedicated and Shared Representatives
- Private Secure Networking, VPN, Firewall, HIPAA Compliant
- Multiple Language availability in our bilingual- bilingual call centers (Spanish and French).
- Full statistical daily and real time reporting for our inbound call center program.
Low Cost and High Quality Inbound Call Centers: Talk2Rep
Trust the inbound call center experts at Talk2Rep to assist you in managing customers
Talk2Rep Professional Call Centers and Contact Management
- Appointment Setting
- Bilingual Telemarketing
- Business to Business Telemarketing
- Database-Updating and Cleansing
- Email Management
- Event Registration Telemarketing
- French Language Services
- Help Desk Services and Technical Support
- Inbound Call Centers
- Live Chat Services
- Lead Generation
- Market Research
- Mystery Shopping Services
- Outbound Telemarketing
- Reporting / Metrics
- Telemarketing Lists and Lists for Direct Mail
- Technical Support
- Telephone Surveys