| Customized and Full Detail Transactional Reporting
What are customers saying about your product or service? Talk2Rep reports every action taken by the representative
that can be customized to meet the needs of your project.
All call activity metrics can be captured as well as other
marketing or demographic information. Our data collection
can be outputted and stored in multiple formats and databases including, Excel, Access, .txt , SPSS, SAS, ACT, Goldmine, and SQL. and can be exported in any format you desire.
Talk2Rep guarantees to have a report sent to you before 9am
to review your results.
Inbound Services reports includes # of calls. average wait
time, average speed of answer, service level % and more.
Outbound telemarketing reporting includes, dials, contacts, sales
orders, sales conversions % and much more.
Full transaction reporting data for email, chat, voice
broadcasting and IVR automated solutions.
Contact us today at 866-856-2REP (2737) for more information
on Talk2Rep's transactional customer interaction reporting.
| Reporting Key Features |
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Detailed Customized Reporting by Talk2Rep,
right at your fingertips |
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Automated reporting ensuring timely delivery |
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Full transactional reporting with file fulfillment in
any format (Crystal, Excel, HTML, Access etc.) |
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Report design customization with measurement categories
and fields determined by your requirements |
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Our Account Management Team assists and pro-actively
analyzes daily results and managing trends with daily
program "pulse checks". |
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