What are customers saying about your product or service? Talk2Rep reports every action taken by the representative that can be customized to meet the needs of your project.
All call activity metrics can be captured as well as other marketing or demographic information. Our data collection can be outputted and stored in multiple formats and databases including, Excel, Access, .txt , SPSS, SAS, ACT, Goldmine, and SQL. and can be exported in any format you desire.
Talk2Rep guarantees to have a report sent to you before 9am to review your results.
Inbound Services reports includes # of calls. average wait time, average speed of answer, service level % and more.
Outbound telemarketing reporting includes, dials, contacts, sales orders, sales conversions % and much more.
Full transaction reporting data for email, chat and IVR automated solutions.
Reporting Key Features
- Detailed Customized Reporting by Talk2Rep, right at your fingertips
- Automated reporting ensuring timely delivery
- Full transactional reporting with file fulfillment inany format (Crystal, Excel, HTML, Access etc.)
- Report design customization with measurement categoriesand fields determined by your requirements
- Our Account Management Team assists and pro-activelyanalyzes daily results and managing trends with daily program “pulse checks”.