Talk2Rep call centers support professional Spanish telemarketing and bi-lingual services. We help you support and penetrate the Hispanic market. Today, the hispanic population is estimated at over 40 million people and is the fastest growing demographic in the United States. If you haven’t yet considered creating a focused marketing effort or uniquely providing customer service options to this group of customers, they may be turning to your competitors. Talk2Rep call centers specialize in Spanish telemarketing and Hispanic customer services offering bilingual English-Spanish or Spanish-only telephone representation.

If customer acquisition, retention and growth is important to you, now is the time to penetrate and serve the Hispanic market with high quality, professional bilingual representation from Talk2Rep Call Centers.

About The U.S. Hispanic Market

The U.S. Hispanic population is growing by leaps and bounds. Is your company in step and addressing the needs of this growing marketplace?

  • Market data indicates the Hispanic ethnic group in the United States currently represents nearly $700 billion of buying power per year
  • Hispanic buying power is and is projected to reach $1 trillion by the year 2010
  • 60% percent of U.S. Latinos say they best comprehendand respond to native Spanish-speaking representatives
  • 54% percent of U.S. Latinos say they are loyal to marketers who support Hispanic communities

Talk 2 Rep Bilingual (Spanish) Teleservices

Talk2Rep call centers will meet the needs of your bilingual customers with a full range of teleservices, including:

  • Inbound and outbound telephone representation specializing in Spanish Language
  • Email management
  • Live agent and Interactive Voice Response
  • Bilingual and Spanish-only representatives

Bilingual Inbound Applications

  • Hispanic Customer Care and Spanish Telemarketing Campaigns
  • Order Taking
  • Overflow calls
  • Help desk services
  • Info / registration lines
  • Spanish and Bilingual telephone surveys
  • After hours messaging

Bilingual Outbound Telemarketing

Applications

  • Appointment Setting for new sales
  • Lead Generation services
  • Data collection / cleansing
  • Telemarketing Listsand Lists for Direct Mail
  • Customer win-back

Talk2Rep Spanish-Bilingual Representation and call centers are advantageously located in areas with abundant Hispanic populations, allowing us to access quality bilingual labor pools and offer bilingual and Spanish-only representation at no extra charge!

  • Representatives must possess superior speaking,reading and translating skills
  • Spanish grammar and language skills are assessed priorto representative hire
  • Representative training sessions are conducted in Spanishand include role playing and written / oral translationexercises
  • Scripting is reviewed to insure consistency across allSpanish dialects
  • Bilingual quality assurance experts randomly monitorSpanish calls to provide pro-active feedback and coaching

Choose Talk2Rep Call Centers for Spanish Telemarketing and Bilingual Customer Services

Take advantage of the opportunity to capitalize on the growing Hispanic marketplace by using Talk2Rep bilingual services and call center consulting. Your company will:

  • Effectively acquire new Spanish-speaking customers
  • Efficiently service existing Spanish-speaking clients
  • Improve existing relationships and grow existing Hispanic customer accounts
  • Successfully cross-sell and up-sell to Spanish speaking contacts
  • Increase revenues for your company

 

Contact Talk2Rep call centers and contact management services today:

866-856-2Rep (2737) To Find Out More