drimage

BENEFITS OF A “NEAR SHORE” CALL CENTER FOR VOICE AND LIVE CHAT

In the Call Center industry when we speak of “Near Shore” operations we think of South America and the Caribbean, our neighboring nations this side of the hemisphere. One of the obvious traits of near shore call centers is its close geographic proximity to the US which  translates to reduced travel time, easier communication and…

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customer_service

THE VOICE OF THE CUSTOMER IN THE ENERGY DEREGULATED MARKET

Today’s deregulated energy market customers are demanding exceptional customer service now more than ever before.  Because deregulated states offer the consumer so many competitive choices, customers are demanding greater customer service when making payments, understanding their bill and general inquiries into the call center. With costs per acquisition (CPA) rising in some saturated deregulated markets,…

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