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THE TOP 10 SKILLS REQUIRED FOR A SUCCESSFUL LIVE CHAT AGENT

When it comes to hiring agents for live chat, the necessary skill sets may be somewhat different from hiring a voice agent. A phone agent may not be a great candidate for a chat agent as they may not have the required skills required such as excellent typing, multitasking ability, or written grammar skills necessary…

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THE VOICE OF THE CUSTOMER IN THE ENERGY DEREGULATED MARKET

Today’s deregulated energy market customers are demanding exceptional customer service now more than ever before.  Because deregulated states offer the consumer so many competitive choices, customers are demanding greater customer service when making payments, understanding their bill and general inquiries into the call center. With costs per acquisition (CPA) rising in some saturated deregulated markets,…

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TOP 5 BENEFITS OF DEPLOYING LIVE CHAT ON YOUR WEBSITE

In today’s highly competitive markets, any edge you have over your competitors in online sales or service can make the difference in whether you gain or lose a customer.  The ability to live chat and engage a person through your website can provide you a significant ROI.  According to Forrester Research, chat earns an impressive…

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excellent-customer-service

OUTSTANDING CUSTOMER SERVICES BEYOND ZAPPOS

You might have read the story… a traveler checked into the Mandalay Bay Hotel and Casino in Las Vegas, Nevada. When the traveler was unpacking she realized that she’d forgotten a pair of her favorite shoes. She had purchased the missing shoes at Zappos, so she headed to its website. When she could not find…

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