healthcareimage

OPEN ENROLLMENT CHALLENGES FOR THE HEALTHCARE CALL CENTER

October 1st is approaching quickly and opening the marketplaces on time represents the Obama administration’s biggest challenge to fulfill the affordable healthcare promise to extend coverage to uninsured Americans, including those who have been denied coverage in the past because of pre-existing conditions. Since the Supreme Court upheld the law last June, though, officials have…

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outsource

HOW CAN I ENHANCE QUALITY FROM OUR OUTSOURCED CALL CENTER PARTNER?

  Your company has outsourced its call center operations, and now you must manage service levels and metrics. Beyond looking at the numbers, how can you ensure your customers are receiving a quality experience? Here are six tactical approaches: Representatives – Is the call center using well-trained, top quality representatives on the program? Exceptional customer experiences…

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