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Jim Ryan, Talk2Rep CEO Shares Insight on the Efficiencies & Effectiveness of At-Home Agents

Posted on CustomerExperienceReport.com Creating Opportunities “We originally started developing a stronger infrastructure and a reliable business model and platform,” says Talk2Rep CEO Jim Ryan, whose company has been using home agents for the last seven and a half years across 22 states in the US to respond to this demand. “Everything from hiring staff, training, operations, technology…

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BENEFITS OF A “NEAR SHORE” CALL CENTER FOR VOICE AND LIVE CHAT

In the Call Center industry when we speak of “Near Shore” operations we think of South America and the Caribbean, our neighboring nations this side of the hemisphere. One of the obvious traits of near shore call centers is its close geographic proximity to the US which  translates to reduced travel time, easier communication and…

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