customer_service

THE VOICE OF THE CUSTOMER IN THE ENERGY DEREGULATED MARKET

Today’s deregulated energy market customers are demanding exceptional customer service now more than ever before.  Because deregulated states offer the consumer so many competitive choices, customers are demanding greater customer service when making payments, understanding their bill and general inquiries into the call center. With costs per acquisition (CPA) rising in some saturated deregulated markets,…

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FOCUS ON QUALITY IN THE EDU CALL CENTER

With today’s changing economy, furthering your education is more important now than ever before.   People’s focus on improving and increasing their knowledge in the job market has driven the need for educational opportunities.  This need has resulted in call centers expanding into this market providing guidance to those who are serious about returning to school. …

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excellent-customer-service

OUTSTANDING CUSTOMER SERVICES BEYOND ZAPPOS

You might have read the story… a traveler checked into the Mandalay Bay Hotel and Casino in Las Vegas, Nevada. When the traveler was unpacking she realized that she’d forgotten a pair of her favorite shoes. She had purchased the missing shoes at Zappos, so she headed to its website. When she could not find…

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