Contact-Ctr-Agent-800×415

Jim Ryan, Talk2Rep CEO Shares Insight on the Efficiencies & Effectiveness of At-Home Agents

Posted on CustomerExperienceReport.com Creating Opportunities “We originally started developing a stronger infrastructure and a reliable business model and platform,” says Talk2Rep CEO Jim Ryan, whose company has been using home agents for the last seven and a half years across 22 states in the US to respond to this demand. “Everything from hiring staff, training, operations, technology…

Details
healthcareimage

OPEN ENROLLMENT CHALLENGES FOR THE HEALTHCARE CALL CENTER

October 1st is approaching quickly and opening the marketplaces on time represents the Obama administration’s biggest challenge to fulfill the affordable healthcare promise to extend coverage to uninsured Americans, including those who have been denied coverage in the past because of pre-existing conditions. Since the Supreme Court upheld the law last June, though, officials have…

Details
livechat6

THE TOP 10 SKILLS REQUIRED FOR A SUCCESSFUL LIVE CHAT AGENT

When it comes to hiring agents for live chat, the necessary skill sets may be somewhat different from hiring a voice agent. A phone agent may not be a great candidate for a chat agent as they may not have the required skills required such as excellent typing, multitasking ability, or written grammar skills necessary…

Details