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OPEN ENROLLMENT CHALLENGES FOR THE HEALTHCARE CALL CENTER

October 1st is approaching quickly and opening the marketplaces on time represents the Obama administration’s biggest challenge to fulfill the affordable healthcare promise to extend coverage to uninsured Americans, including those who have been denied coverage in the past because of pre-existing conditions. Since the Supreme Court upheld the law last June, though, officials have…

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FOCUS ON QUALITY IN THE EDU CALL CENTER

With today’s changing economy, furthering your education is more important now than ever before.   People’s focus on improving and increasing their knowledge in the job market has driven the need for educational opportunities.  This need has resulted in call centers expanding into this market providing guidance to those who are serious about returning to school. …

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INITIAL QUESTIONS TO HELP DEVELOP A SUCCESSFUL TELEMARKETING CHANNEL

Successful outbound telemarketing campaigns start with creative planning and budgeting.  While new sales and marketing channels blossom in social media, the telemarketing channels remain one of the fastest and most lucrative methods to directly engage and acquire new customers. So what are those initial questions to help develop a successful telemarketing channel and is telemarketing…

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