For technology consumers, the quality of support they receive is just as important as the quality of the product itself. Because of an increasing dependence on technology, swift guidance to address issues is critical in maintaining customer satisfaction and loyalty.
In today’s competitive marketplace, the frustration produced by busy signals, long hold times, and incompetent staff can quickly result in lost customers.
Targeted for industries with dynamic product life cycles, such as high technology, Talk2Rep call centers provide a broad range of technical support and help desk services focused on achieving measurable, total customer satisfaction for your business.
We employ dedicated, technically trained teams on an integrated, multi-channel platform to provide comprehensive technical product support.
We tailor the technical support process, including required activities, escalation procedures, and system level reporting
to meet the specific needs of your business. Additionally, we provide insight into your future product development initiatives by analyzing product-related call patterns gathered from technical support functions.
A sample of our tech support call center experiences includes:
- Troubleshooting calls
- Software problems
- Internet service problems
- Computer hardware problems
- Up-sell/cross-sell programs
- Corporate help desk support
- Warranty or post-warranty support
Talk2Rep Techical Support- Focus on Quality:
Talk2Rep’s Technical Support Call Centers Quality Assurance for your help desk promotes internal and external feedback cycles with our call centers and our client to monitor the performance of the Representatives effectively and efficiently.We have a proprietary software solution solution that helps our Representatives continuously improve their customer care and customer acquisition skills.
Many of our clients use our Quality Assurance program to monitor activity and make real-time changes to their applications.
Such unique options include Real Time Digital recordings of data and voice captured and forwarded randomly and sent to our Clients via email or secured FTP.
Talk2Rep Help desk services also uses our Quality Assurance program to help set production and quality goals. We develop evaluation forms with our clients to ensure we are rating your service representatives on all pertinent criteria during customer contact.
Keeping abreast of the trends and tendencies that become apparent through the use of our program ensures we are running a highly effective and efficient operation for each of our clients. The result of our rigorous Quality Assurance means Accurate Data Capture and a superior inbound call centers customer experience.
At Talk2Rep Call Centers, we are familiar with building and integrating single as well as multi-tiered technical support solutions. We offer a full range of support, from tier one handling of common issues to multiple-tier support applications, employing technical experts to address the most complex problems. In either environment, the result is a satisfied customer, reduced service costs, and an increase in the lifetime value of your customers.
Talk2Rep Professional Call Centers and Contact Management
- Appointment Setting
- Bilingual Telemarketing
- Business to Business Telemarketing
- Database-Updating and Cleansing
- Email Management
- Event Registration Telemarketing
- French Language Services
- Help Desk Services and Technical Support
- Inbound Call Centers
- Live Chat Services
- Lead Generation
- Market Research
- Mystery Shopping Services
- Outbound Telemarketing
- Reporting / Metrics
- Telemarketing Lists and Lists for Direct Mail
- Technical Support
- Telephone Surveys